Terms of Service

1. Acceptance of Terms

By accessing and using VOQL's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

VOQL provides AI-powered sales automation and outreach services, including but not limited to:

• AI SDR (Sales Development Representative) management and implementation
• Multi-channel outreach campaign development and execution
• Voice agent technology integration and deployment
• Lead generation and qualification services
• CRM integration and data management

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Grant necessary access to systems, platforms, and tools required for implementation
• Comply with all applicable laws and regulations regarding sales and marketing activities
• Review and approve campaign materials and messaging before deployment
• Respond to qualified leads and opportunities in a timely manner

4. Payment Terms

Payment is due according to the terms specified in your service agreement. Late payments may result in service suspension or termination. All fees are non-refundable unless otherwise stated in writing.

5. Service Guarantees and Performance

While VOQL strives to deliver high-quality results, we cannot guarantee specific outcomes such as:

• Exact number of leads or opportunities generated
• Response rates from outreach campaigns
• Conversion rates or closed deals
• Third-party platform availability or performance

Performance metrics and goals are estimates based on historical data and industry benchmarks. Actual results may vary depending on numerous factors including market conditions, target audience, product/service offering, and client responsiveness.

6. Intellectual Property

All systems, processes, methodologies, and proprietary tools developed by VOQL remain the intellectual property of VOQL. Clients receive a limited license to use deliverables produced as part of their service agreement. Upon service termination, clients retain rights to their own data and campaign materials created for their brand.

7. Confidentiality

Both parties agree to maintain confidentiality of all proprietary and sensitive information shared during the course of the business relationship. This includes but is not limited to business strategies, customer data, pricing information, and technical implementations.

8. Data Protection and Compliance

VOQL is committed to protecting client data and maintaining compliance with applicable data protection regulations. Clients are responsible for ensuring their own compliance with CAN-SPAM, GDPR, CASL, and other relevant regulations in their target markets. VOQL will implement best practices but ultimate compliance responsibility rests with the client.

9. Service Termination

Either party may terminate services with written notice according to the terms specified in the service agreement. Upon termination:

• Client will receive all data and materials produced up to the termination date
• Outstanding payments become immediately due
• Access to VOQL systems and tools will be revoked
• Confidentiality obligations remain in effect

10. Limitation of Liability

VOQL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services. Our total liability shall not exceed the amount paid for services in the three months preceding the claim.

11. Modifications to Terms

VOQL reserves the right to modify these terms at any time. Clients will be notified of significant changes via email. Continued use of services after modifications indicates acceptance of the updated terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which VOQL operates, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms of Service, please contact us at: hello@voql.ai