Privacy Policy

1. Introduction

VOQL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services or request a consultation
• Express interest in obtaining information about us or our products and services
• Participate in activities on the website
• Contact us via email, phone, or other communication channels

Personal information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

Business Data

When providing services to clients, we may collect and process:

• Target audience and market data
• Campaign performance metrics and analytics
• Lead and prospect information generated through our services
• CRM and sales platform data
• Communication records and correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect or receive to:

• Provide, operate, and maintain our services
• Process and fulfill service requests and transactions
• Communicate with you about services, updates, and promotional offers
• Improve and optimize our website and services
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms
• Deliver targeted advertising and marketing communications (with your consent)
• Conduct research and development for service improvements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your data with third-party service providers who perform services on our behalf, including cloud hosting, email delivery, CRM platforms, analytics providers, and payment processors. These providers are contractually obligated to protect your information and use it only for the specific services they provide.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, etc.)
• Government or regulatory requests
• Situations involving potential threats to public safety
• Protection of our legal rights and property

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it. Business data generated during service delivery may be retained according to the terms of individual service agreements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at hello@voql.ai. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use include:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track visitors across websites to display relevant advertisements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we will protect it as described in this Privacy Policy and comply with applicable legal requirements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have data protection rights under the General Data Protection Regulation (GDPR). We process your personal information based on legitimate interests, contractual necessity, compliance with legal obligations, or your consent. You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: